HG Mediate Telephone 07700 707433 HG Mediate EmailHilary@hgmediate.co.uk

Privacy Policy

HG Mediate takes your privacy very seriously and is committed to protecting your personal information.

This privacy policy sets out the manner in which HG Mediate collects, uses, maintains and discloses information collected during the course of its business and from its users of the www.hgmediate.co.uk website ("Site"). This privacy policy applies whenever we collect your personal data, including when you use the Site and all products and services offered by HG Mediate.

Our Business

HG Mediate is an mediation business which is registered in Jersey, Channel Islands. We provide mediation services to individuals and organisations in civil, commercial and workplace disputes, the details of which can be found on our website.

Personal identification information

Personal data is any information or opinion, whether true or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. An individual’s name, age, photograph, gender, contact details are examples of personal data.

Any questions in relation to this privacy policy or requests in respect of personal data should be directed to Hilary Griffin at Hilary@hgmediate.co.uk in the first instance.

Responsibilities

HG Mediate is the data controller of the personal data that we process and is therefore responsible for ensuring that our systems, processes, suppliers, associates and employees comply with data protection laws in relation to the information we handle.

We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction. We store and process only data that we need, and we delete it when it is no longer required. The primary collections of data we use are as described below. We do not pass this data to anyone else without your express written consent.

Purpose of processing data

HG Mediate processes personal data in order to provide mediation services to our clients and to comply with legal and regulatory obligations.

Sources of data may include clients, data subjects directly, third parties connected to the data subject (for example, their employer or employee or another service provider who provides services to the data subject) or open-source material.

Personal data that we may process includes:

  • Basic data (including your name, who you work for, your position and your relationship to a person)
  • Contact details (including names, postal addresses, email addresses and telephone numbers)
  • Financial information, such as payment details
  • Technical information, such as data relating to your visits to our website or emails that we send you
  • Identification and background information provided by you or collected by us in the course of providing mediation services
  • Information in relation to attendance at an event, meeting or seminar hosted by us
  • Any other information you provide to us

How we use personal data

We use data (including personal data of individuals) for the following purposes:

  • To enter into and manage our client relationships
  • To provide and improve our customer service
  • To improve user experience of the Site
  • To provide information directly requested by individuals
  • To provide our contacts with marketing materials, invite them to events or share news and updates which may interest them and to manage such mailings and events
  • To send periodic emails
  • For statistical and research purposes
  • For the purposes of internal reflection and training

How we protect your data

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data, username, password, transaction information and data stored on our Site.

Sharing your data

We may share data we hold with certain trusted third parties in accordance with contractual arrangements in place with them including:

  • Suppliers who provide support services in relation to administration, IT and marketing
  • Third parties involved in hosting or organising events with us

We use social media such as LinkedIn, Twitter and Facebook and those interactions are stored by those providers in accordance with their privacy policies.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.

Retention of data

HG Mediate only keeps data for as long as necessary to fulfill the purposes for which we collected it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Personal data is retained in accordance with the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements, limitation periods for taking legal action, good practice and HG Mediate’s business purposes.

Rights of data subjects

We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by emailing us here.

Data subjects who have data held by HG Mediate have certain rights in respect of their personal data:

  • The right to withdraw any consent to processing previously given
  • The right of access to data
  • The right to have data corrected, updated, rectified or erased;
  • The right for access to data to be restricted or provided to any third party
  • The right to object to any particular processing

Any such data subject wishing to exercise any rights under applicable data protection laws should send the request in the first instance to Hilary@hgconsultingjersey.co.uk.

In any case in which a data subject chooses not to provide any personal data or where any of the rights set out above are exercised to limit the processing of personal data HG Mediate may be unable to provide relevant services, or there may be a restriction on the services which can be provided.

Online privacy

This section outlines how we handle personal information collected when an individual uses the website under the domain name www.hgmediate.co.uk or via our social media pages.

As with any internet transaction, the transmission of data over the internet is not completely secure. While we take reasonable steps to protect all the personal data that we collect via the website, we cannot guarantee the security of all data submitted to us over the internet.

We treat personal information collected via the website in accordance with the general management practices in this Privacy Policy.

We may include links on the websites to the websites of other organisations. We are not responsible for the privacy practices of these websites.

Cookies

Our website uses “cookies” to enhance user experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the website might not function properly.

Changes to this Privacy Policy

HG Mediate has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes so that you may stay informed about how we are helping to protect the personal data we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Complaints

You have the right to make a complaint at any time to the Office of the Information Commissioner (ICO), the Jersey supervisory authority for data protection issues (www.oicjersey.org). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

How to contact us

All enquiries in respect of this Privacy Policy or any request to exercise any of the rights set out above should be directed to Hilary@hgmediate.co.uk

This document was last updated on 19 March 2021.